Booking Terms

Last updated: 14 November 2026

About these terms

EPI Academy is operated by Epipeople Management & Consultancy (Registration No. RC30000242), Brunei Darussalam (“we”, “us”). These terms apply to every course registration. By registering for a course you confirm that you have read and accepted them.

Registration

You must give accurate and complete details when you register. A registration is a request for a seat. Your enrolment is confirmed only when we have verified that your payment was received. Participants under 18 need the consent of a parent or guardian.

Fees and payment

Course fees are shown on each course listing in the stated currency. Payment is by bank transfer in Brunei dollars (BND).. Any bank or transfer charges are yours to pay. You must upload your transfer receipt so that we can verify payment.

Seat holds and waitlists

After you register, your seat is held until the earlier of 24 hours after registration or 6 hours before the first session. If payment is not verified by then, the seat is released. For registrations made within 6 hours of the first session, verified payment is required immediately. If a course is full you may join a waitlist; seats are offered in order of joining, for a limited time.

Cancellations by you

Bookings are final. We do not offer voluntary refunds, replacement sessions for sessions you miss, or transfers to another person, course or date, except where applicable law requires otherwise.

Changes and cancellations by us

We may reschedule or cancel a course, or change the coach, including where minimum enrolment is not reached. If we cancel or reschedule your course, you may choose another available date of the same course at no extra cost, subject to our approval. This does not affect any remedy you are entitled to by law.

Taking part

Please join on time and treat the coach and other participants with respect. Your joining link is personal and must not be shared. We may remove a participant whose conduct disrupts a session, without refund. You are responsible for your own device, software and internet connection.

Materials and recordings

Course materials are provided for your personal learning only. All content remains the property of EPI Academy or the coach, and you may not copy, record, share or resell it. Sessions may be recorded by us for internal quality and record-keeping purposes.

Certificates

A Certificate of Completion is issued when you meet the attendance and learning requirements for your course and submit the course feedback form. We may withhold or revoke a certificate issued in error or obtained through misconduct.

No guarantee of results

Our courses are educational. What you gain depends on the mutual effort of coach and participant, including your own participation, practice and application. We do not guarantee any specific result, qualification, promotion, income or performance outcome. Course content is general education and is not legal, financial, medical, psychological or other professional advice.

Limitation of liability

To the fullest extent permitted by law, our total liability for any claim connected with a course is limited to the fee you paid for that course, and we are not liable for indirect or consequential loss, or for loss of profit, opportunity or data. Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, such as platform or network outages, illness of a coach, or government restrictions. Where this happens we will reschedule where reasonably possible.

Personal data

We handle your personal data as described in our Privacy Policy.

Your legal rights

Nothing in these terms removes or limits any right you have under consumer protection law that cannot be waived.

Governing law

These terms are governed by the laws of Brunei Darussalam, and the courts of Brunei Darussalam have jurisdiction. Please contact us first so that we can try to resolve any concern directly.

Changes to these terms

We may update these terms. The version in force when you register applies to that registration.

Contact

Email hello@epipeople.com or message (+673) 8880590.